Front Desk Agent
About The Position
Courtyard by Marriott El Paso Downtown is seeking a friendly, energetic, and guest-focused Front Desk Agent to join its hospitality team. The role welcomes guests and supports their stay by handling check-ins and check-outs, sharing information about hotel amenities and local options, responding to requests, processing transactions, and assisting with reservations and room assignments. The agent works with other hotel departments, maintains an organized front desk, promotes hotel services and Marriott Bonvoy benefits when appropriate, and follows guest-service, safety, security, and privacy standards. The position also involves addressing guest concerns, escalating issues to management when necessary, and assisting with other front office duties. The schedule is flexible according to hotel occupancy and business needs, and open availability for weekends and holidays is required.
Requirements
- Previous hotel or customer service experience preferred.
- Excellent communication and interpersonal skills.
- Friendly, professional, and welcoming personality.
- Strong attention to detail and organizational skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Basic computer skills.
- Professional appearance and good personal hygiene.
- Reliable, dependable, and punctual.
- Ability to work independently and as part of a team.
- Open availability for weekends and holidays is required.
- Ability to work a flexible schedule based on hotel occupancy and business needs.
Nice To Haves
- Previous Front Desk experience is a plus.
- Hotel property-management system experience is a plus.
Responsibilities
- Welcome and greet guests in a friendly and professional manner.
- Complete guest check-ins and check-outs accurately and efficiently.
- Provide information about hotel amenities, services, local attractions, and dining options.
- Respond promptly and professionally to guest questions, requests, and concerns.
- Process payments, room charges, and other transactions accurately.
- Maintain accurate guest information and follow hotel procedures.
- Answer telephone calls and assist guests with reservations and general inquiries.
- Monitor room availability and assist with room assignments.
- Communicate effectively with Housekeeping, Maintenance, Food & Beverage, and other departments.
- Maintain a clean, organized, and professional front desk area.
- Promote hotel services and Marriott Bonvoy benefits when appropriate.
- Follow hotel safety, security, and guest-service standards.
- Protect guest privacy and confidential information.
- Address guest concerns and escalate issues to management when necessary.
- Assist with other front office duties as needed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
