Front Desk Agent

TPG Hotels & Resorts•Saunderstown, RI

11d

About The Position

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. The role provides customer service, handles administrative responsibilities, and helps ensure a smooth and welcoming experience for visitors. Duties include greeting guests and assisting with check-in and check-out, processing payments, managing reservations, responding to phone calls and emails, and addressing guest requests or concerns. The agent also maintains front desk records and organization, monitors access to the premises, handles cash, collaborates with other departments, and follows established emergency procedures. The position involves working in an interior hotel environment, sometimes with equipment and machines. Physical work is a primary part of many hotel and resort jobs and may involve extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.

Requirements

High school education or equivalent experience.
Strong guest-service orientation.
Basic accounting skills.
Ability to remain calm and professional under pressure.
Proficiency operating a computer, calculator, phone, and other office equipment.
Excellent written and verbal communication skills.
Good organizational and time-management skills.
Ability to perform physical activities that may include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.

Nice To Haves

Familiarity with hospitality industry practices is preferred.

Responsibilities

Welcome guests, clients, or customers and assist with check-in, reservation verification, and information about facility services, amenities, and policies.
Handle check-out procedures, process payments, issue invoices or receipts, ensure billing accuracy, and resolve payment-related questions.
Answer and direct phone calls and respond promptly and professionally to emails and inquiries.
Manage reservations, cancellations, and modifications; enter data accurately and keep the reservation system up to date.
Assist guests with requests such as room changes, amenities, directions, and local recommendations, and resolve complaints or concerns courteously and promptly.
Perform administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and keeping the front desk area presentable.
Monitor premises access, issue visitor badges or passes, follow security protocols, and collaborate with security personnel when needed.
Handle cash transactions accurately and securely, maintain an organized cash drawer, and reconcile transactions at the end of each shift.
Manage multiple tasks, including assisting guests, answering calls, handling inquiries, and completing administrative duties.
Work with housekeeping, maintenance, and management to support smooth operations and guest satisfaction.
Follow established emergency procedures, including for fire alarms or medical emergencies, and assist guests and staff as needed.