Front Desk Agent

Landry's, LLC. • East Hampton, NY

28d

About The Position

The Front Desk Agent is guests’ first point of contact during their stay and manages aspects of their accommodation. The role focuses on providing courteous, professional guest service and helping ensure guests have a pleasant hotel stay. The position also supports other departments and maintains a clean, safe work area.

Requirements

• Be friendly, accommodating, inclusive, and respectful.
• Be a team player with a guest-first attitude.
• Be comfortable working in a fast-paced environment.

Nice To Haves

• Prior restaurant experience.
• A passion for great food and great fun.

Responsibilities

• Deliver positive, courteous, and professional service to guests, visitors, vendors, and fellow employees.
• Register arriving guests by completing paperwork and obtaining payment information.
• Settle departing guests’ account balances, accept payments, handle the cash drawer, and investigate and resolve general billing discrepancies.
• Respond to guest inquiries about entertainment and attractions and provide general hotel information.
• Print and process routine reports and may assist with training new departmental employees.
• Promote positive public and employee relations.
• Support guest relations and refer guests to appropriate personnel when unable to resolve complaints.
• Assist other departments with requirements related to hotel guests.
• Maintain a clean, safe, and hazard-free work environment within the area of responsibility.
• Perform other duties as assigned.

Benefits

• Unparalleled training and development programs.
• Employee discounts on dining, retail, amusements, and hotels.
• Flexible schedules.
• Multiple benefit plans to suit employee needs.
• Paid time off or paid sick leave, based on location.
• Opportunities for advancement.
• Community volunteer opportunities with Landry’s League.
• A positive and respectful work environment where diversity is valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed