Front Desk Agent

Marriott Vacations Worldwide•Princeville, NC

About The Position

At Marriott Vacations Worldwide (MVW), the Front Desk Agent helps provide Owners and guests with memorable vacation experiences in a supportive, friendly work environment. The role checks guests into their villas and explains property amenities, services, operating hours, local interests, and room features. The agent responds to guest questions and requests, coordinates with other departments to resolve issues, follows up to confirm satisfaction, and answers and routes telephone calls. Depending on the property or location, the agent may also assist with bellman and runner duties. Specific duties may vary by property, team size, or facility. The position pays $34.87 per hour and requires availability for various shifts, including overnight, holidays, and both weekend days.

Requirements

Be available to work various shifts, including third shift (overnight), holidays, and both weekend days.
Be able to reach overhead and below the knees and perform bending, twisting, pulling, and stooping.
Be able to stand, sit, or walk for extended periods.
Be able to lift, carry, push, or pull items weighing up to 25 pounds without assistance.
The position may require background and drug screening, contingent on company policy and applicable legal requirements.

Responsibilities

Check Owners and guests into their villas and review property amenities, services, hours of operation, and local areas of interest and activities.
Listen and respond positively to guests’ questions, concerns, and requests, and contact other departments to help resolve guest issues.
Explain room features to guests, such as use of room keys and the locations of ice and vending areas.
Follow up with Owners and guests to ensure their requests or problems have been resolved to their satisfaction.
Answer telephone calls and route calls to the proper department as applicable.
Assist with bellman and runner duties when required by the facility or location.
Welcome and greet guests, anticipate and address their needs, and interact professionally and promptly with colleagues and guests.
Contribute to team goals and follow company policies and safety procedures.