Front Desk Agent

New Castle Hotel • Bennington, VT

13d

About The Position

The Front Desk Agent is the first and last point of contact for hotel guests and plays an important role in shaping their experience. The role involves providing warm, genuine hospitality in a fast-paced, interactive setting, including welcoming guests, assisting with check-in and checkout, responding to requests, and addressing problems or complaints. The agent also handles transactions, routes calls, takes messages, and follows hotel safety and security policies and procedures.

Requirements

• Good verbal and written English communication skills.
• Ability to handle cash or credit transactions.
• Proficiency with front office software.
• Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently, with a regular need to lift, carry, push, pull, or otherwise move objects.
• May need to assist with luggage requiring up to 50 pounds of force.
• Ability to work long hours, many of which may be spent standing.

Responsibilities

• Welcome guests and provide a positive hospitality experience in person and by phone.
• During checkout, ask guests about their stay, listen courteously to concerns, and encourage them to share problems or complaints.
• Assist guests with needs such as luggage, directions, restaurant recommendations, lost luggage, and room issues.
• Collect money, process guest needs accurately and efficiently, route calls, and take messages.
• Follow hotel safety and security policies and procedures, anticipate problems, and contact management as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed