Front Desk Agent

KOLTER HOSPITALITY GROUP•St. Petersburg, FL

11d•$17 - $17•Onsite

About The Position

A Kolter Hospitality Front Desk Agent provides service excellence and creates a comfortable, welcoming environment for guests. The role processes guest check-ins and check-outs, issues room keys, coordinates requests, and resolves guest issues while complying with Kolter Hospitality standards, policies, and procedures. The position also includes cashiering, reservation-related tasks, guest communication, and responding to emergencies in accordance with specified duties.

Requirements

Ability to work weekends.
Report to work on time and in proper uniform.
Knowledge of or ability to operate a computer and reservation system.
Ability to stand or walk for up to 8 hours.
Occasional lifting, pushing, and pulling.
Pre-employment drug test and background check required.

Nice To Haves

Customer service or hospitality experience is a plus.

Responsibilities

Assist guests with check-in and check-out processes.
Coordinate guest requests and inform guests about hotel services, features, and room amenities.
Welcome guests by name whenever possible.
Follow hotel rate structures, discounts, and selling and upselling strategies.
Perform cashiering tasks, including bill and invoice settlement, posting charges, and adjustments.
Carry out specified duties in response to fire alarms, guest medical emergencies, and security threats.
Cancel room reservations according to policy.
Report items in need of repair.
Follow safety procedures while working.
Handle and solve workplace problems effectively and innovatively.
Remain positive and helpful in a fast-paced environment.
Provide personalized guest service.
Report to work on time and in proper uniform.
Work weekends.