Agent Front Desk

IHG•Naperville, IL

26d

About The Position

As a Front Desk Agent, you create a memorable guest experience from the moment guests arrive. You handle transactions, provide local insights, anticipate guest needs, and help create a welcoming atmosphere. The role involves managing bookings, checking guests in and out, assisting with requests and concerns, following safety procedures, and supporting colleagues with other duties as needed.

Requirements

Strong communication skills and approachability when handling guest concerns and compliments.
Problem-solving skills.
Fluency in the local language.
Reading, writing, basic mathematics, and computer skills.
Flexibility to work night, weekend, and holiday shifts.
High school diploma or qualification.
Ability to lift, push, and pull objects up to 50 lbs (23 kg), including bending and kneeling.

Nice To Haves

Additional language skills.
A college or university degree.
Ideally, at least one year of experience in a front desk or guest service position.

Responsibilities

Welcome guests and help create a memorable experience.
Acknowledge IHG Rewards Club members and returning guests in person or by phone.
Take and manage guest bookings, identify up-selling opportunities, and explain ways to improve guests’ stays.
Handle cash and credit transactions.
Check guests in and out, verify IDs, issue room keys, and control and release safety deposit boxes.
Record and act on guest preferences and handle messages, requests, questions, and concerns.
Assist guests with matters such as billing and local information, and involve management when necessary.
Follow safety procedures, report incidents, and wear required protective gear.
Maintain a professional appearance and represent the brand.
Stay informed about events and activities scheduled for the day.
Assist colleagues with ad-hoc duties as needed.