FRONT DESK AGENT

BC LYND HOSPITALITY LLC•Harlingen, TX

6d•Onsite

About The Position

The Front Desk Agent at Hilton Garden Inn in Harlingen, Texas, manages front desk operations and helps provide guests with a welcoming, efficient experience. The role includes guest service, coordinating daily hotel activities, handling transactions, and supporting overall guest satisfaction.

Requirements

High school diploma or equivalent.
At least one year of customer service experience, preferably in the hospitality industry.
Excellent verbal and written communication skills.
Strong organizational skills and ability to manage multiple tasks efficiently.
Proficiency with computer systems and software applications relevant to front desk operations.
Ability to work in a fast-paced environment while maintaining a high level of customer service.
Problem-solving skills to address guest inquiries and resolve issues promptly.
Professional demeanor and appearance, with a commitment to providing exceptional guest experiences.

Nice To Haves

Associate degree in hospitality management or a related field.
Experience handling front desk operations, including check-ins and check-outs.
Familiarity with hotel management software and reservation systems.

Responsibilities

Greet and welcome guests upon arrival.
Manage check-in and check-out processes and respond promptly to guest inquiries and concerns.
Maintain accurate guest information and transaction records using the hotel management system.
Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
Provide information about hotel amenities, services, and local attractions.
Handle guest complaints and resolve issues professionally and promptly.
Process payments and manage cash transactions accurately.
Assist with reservations and room assignments.
Keep the front desk area clean, organized, and presentable.
Collaborate with other departments to improve guest satisfaction and hotel operations.