Front Desk Agent

The Karol Hotel • Clearwater, FL

21d • Onsite

About The Position

The Front Desk Agent is a guest-facing role at The Karol Hotel, a 123-room boutique hotel in Clearwater, Florida, and a member of Marriott’s Tribute Portfolio. The position combines Front Desk, Bell Services, and Concierge Services. The agent creates a personalized check-in experience, assists guests throughout their stay, and follows Tribute Collection standards. The role also involves coordinating with Housekeeping, using the Lightspeed reservation management system, and helping deliver an exceptional guest experience.

Requirements

• High school diploma or higher.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to use technology such as tablets and iPads.
• Ability to sit or stand for extended periods.
• Ability to communicate clearly.
• Ability to work on multiple tasks and make appropriate progress toward deadlines.
• Ability to work independently, take direction, and provide direction to others.
• Ability to manage differing personalities within the office, hotel, and community.
• Ability to maintain the highest degree of confidentiality.
• Ability to handle workplace challenges effectively, including anticipating, preventing, identifying, and solving problems.

Nice To Haves

• Previous hospitality experience is preferred.

Responsibilities

• Assign and escort guests to rooms according to their preferences, paying attention to nonverbal cues to personalize each experience.
• Assist guests to their rooms and help with luggage.
• Provide room quotes and upsell when possible.
• Interact with guests, share hotel knowledge, and personalize service, including using guests’ names.
• Know hotel functions and features to showcase the property to guests.
• Maintain guest confidentiality and produce room keys while protecting guest confidentiality.
• Share knowledge of featured wine and hotel and brand rewards.
• Provide local information about shopping, dining, nightlife, and recreational destinations.
• Receive, store, and deliver luggage and mail; run errands for guests.
• Make travel arrangements, including sightseeing and other tours.
• Coordinate between Housekeeping and the Front Desk.
• Use computer systems, including the Lightspeed reservation management system.
• Verify charges and collect payment for room stays.
• Respond to guest inquiries.
• Follow scheduled shifts and break and lunch requirements.
• Report suspicious activity, unusual items in rooms, and irregular guest behavior in public areas or rooms.
• Take initiative and handle assignments with limited supervision.
• Follow hotel policies and procedures outlined in the team member handbook.
• Maintain a clean and orderly work area.
• Assist guests in a way that supports high scores on Marriott’s Guest Satisfaction Survey.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• 401(k) plan with company match.
• Discounted employee meals.
• Marriott hotel discounts worldwide.
• Career growth opportunities; the company promotes from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED