Front Desk Agent

Marriott Vacations Worldwide•Phoenix, AZ

18h

About The Position

At Marriott Vacations Worldwide (MVW), the Guest Services Agent helps provide Owners and guests with experiences that make memorable vacation stays. The role welcomes and assists guests, handles villa check-ins, explains property and room features, responds to questions and requests, and coordinates with other departments to resolve issues. Duties may vary by property, team size, or facility, and may include bellman and runner responsibilities.

Requirements

Be available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees; bend, twist, pull, and stoop; and stand, sit, or walk for extended periods.
Lift, carry, push, or pull items weighing up to 25 pounds without assistance.
May be required to undergo background and drug screening, contingent on company policy and applicable legal requirements.

Responsibilities

Check Owners and guests into their villas and review property amenities, services, hours of operation, and local attractions and activities.
Listen and respond positively to guests’ questions, concerns, and requests, and contact other departments to help resolve issues.
Identify and explain room features, such as room-key use and ice and vending areas.
Follow up with Owners and guests to ensure their requests or problems have been addressed to their satisfaction.
Answer telephone calls and route them to the appropriate department.
Assist with bellman and runner duties when requested, depending on the facility or location.
Welcome and greet guests, anticipate their needs, and address them.
Interact professionally and promptly with colleagues and guests.
Contribute to team goals.
Follow company policies and safety procedures.