Front Desk Agent

Homewood Suites Salt Lake City Draper • Draper, UT

26d • Onsite

About The Position

The Front Desk Agent is the first point of contact for hotel guests and helps create memorable experiences throughout their stay. The role handles guest questions, requests, and complaints promptly and courteously, while delivering friendly, efficient, and accurate check-in and check-out service. The agent coordinates with other departments, shares information about the local area and hotel facilities, handles calls and reservations, and processes guest charges in accordance with cash-handling procedures.

Requirements

• Strong verbal and written communication skills.
• Ability to read, write, type, and use basic technology.
• Ability to stand for an entire shift.
• Ability to lift at least 25 pounds.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Previous guest-facing customer service experience in a fast-paced environment is ideal.

Responsibilities

• Provide guests with a friendly, efficient, and error-free check-in and check-out experience.
• Coordinate with other departments to respond to ongoing guest requests in a fast-paced environment.
• Answer questions about the local area and hotel facilities, and provide directions and resources.
• Use proper phone etiquette, including transferring calls, taking messages, and making reservations.
• Follow cash-handling procedures and post and reconcile charges on guest receipts.
• Support hotel goals through teamwork and collaboration with all departments.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Short-term disability insurance
• Long-term disability insurance
• Paid time off, including vacation and sick leave
• Company-matched 401(k) plan
• Voluntary benefits, including accident, life, critical illness, and flexible spending account options
• Hotel benefits
• Employee assistance program
• Leadership development program
• Daily pay
• Paid holidays
• Tuition reimbursement and educational opportunities
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed