Front Desk Agent

GEN HOTELS • Munster, IN

3d

About The Position

General Hotels Corporation is seeking a friendly, professional, hospitality-driven evening Front Desk Agent to join its team. As the face of the hotel, the agent helps create positive first impressions and memorable guest experiences from check-in through check-out. The role involves assisting guests in a fast-paced environment, answering questions, addressing concerns, and helping guests feel welcome and valued. Availability on weekends and nights is required.

The position works with guests and hotel teams to support guest satisfaction and hotel operations. The hotel is managed by General Hotels Corporation, which describes itself as a Midwest-headquartered hotel management company with a 60-plus-year history and a commitment to hospitality excellence.

Requirements

• Previous customer service experience.
• Strong communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Basic computer proficiency and phone skills.
• Strong attention to detail and accuracy.
• Ability to work flexible schedules, including weekends and holidays.
• Reliable attendance and strong work ethic.

Nice To Haves

• Previous hotel or hospitality experience.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Complete guest check-ins and check-outs efficiently and accurately.
• Answer phone calls, emails, and guest inquiries promptly.
• Assist guests with reservations, room requests, and special accommodations.
• Process guest payments and maintain accurate billing records.
• Handle guest concerns professionally and work toward positive resolutions.
• Maintain accurate guest information and room assignments.
• Provide information about hotel amenities, services, and local attractions.
• Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Maintain a clean, organized, and guest-ready front desk environment.
• Follow company policies, brand standards, and operational procedures.
• Support overall hotel operations as needed.

Benefits

• Medical, dental, and vision insurance options.
• Company-paid life insurance.
• Company-paid telemedicine.
• Supplemental life insurance.
• 401(k) with company match.
• Earned Wage Access (on-demand pay).
• Hotel room discounts.
• Company-paid Employee Assistance Program.
• Perks through Benefit Hub.
• Generous time off package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed