Front Desk Agent - Solaris Residences

The Westin Riverfront Resort & Spa • Vail, CO

12d • Onsite

About The Position

The Front Desk Agent is the first point of contact for owners and guests at Solaris Residences in Vail, Colorado. The role handles guest requests, resolves problems, and provides support before, during, and after each stay to create exceptional guest experiences.

This is a full-time, year-round position paying $24 per hour, with the possibility of reservation commissions. The schedule is five days per week, working either 7 a.m.–3 p.m. or 3 p.m.–11 p.m. The start date is ASAP.

Requirements

• High school diploma or equivalent.
• At least one year of experience in hospitality or a similar field.
• Strong communication, time-management, and organizational skills.
• Professional demeanor and ability to remain composed in a fast-paced environment.
• Proficiency with computers and Microsoft Office applications.
• Basic math and writing skills.

Responsibilities

• Answer and return incoming calls promptly and professionally.
• Manage guest and owner check-in and check-out processes.
• Ensure billing accuracy and process transactions efficiently.
• Communicate clearly with other departments by radio and phone.
• Handle reservation inquiries and availability requests.
• Coordinate with outside vendors, contractors, and realtors as needed.
• Handle guest and owner requests and resolve problems before, during, and after each stay.

Benefits

• Generous paid time off year-round.
• Choice of three health insurance plans.
• Dental, vision, and accident insurance.
• Life insurance.
• 401(k) plan with a discretionary employer match.
• Career development trainings.
• Discounted gym membership at The Athletic Club Westin.
• Discounts at Eye Pieces.
• Corporate discounts through Perk Spot.
• Sabbatical program.
• $500 referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED