Front Desk Agent Part-time Rotating $16-$24/hr

Mille Lacs Corporate Ventures•Onamia, MN

2d•$16 - $24

About The Position

The Hotel Guest Services Front Desk Agent greets Guests courteously and professionally, assists with reservations, processes payments, and safeguards Guest information. The role includes pre-registering Guests, preparing key packets, coordinating check-in procedures for arriving groups, providing accurate information about hotel services and amenities, greeting Guests at the bell station, and handling luggage carefully to ensure excellent Guest service. The Agent manages Guest check-in and check-out, reservation and room-assignment records, Guest requests and inquiries, payment transactions, shift cash reporting, and account balancing. The position also includes Bell Person duties, explaining room features and equipment, communicating safety protocols, and performing other departmental duties as assigned.

Requirements

Must be able to secure a license from the Gaming Regulatory Authority (GRA).
Must follow all relevant Detailed Gaming Regulations (DGRs).
Strong commitment to outstanding Guest service with a friendly and professional demeanor.
Excellent verbal and written communication skills to interact effectively with Guests, team members, and management and provide clear information.
Keen attention to detail for reservation management, payment processing, and providing information.
Ability to perform physical tasks such as assisting Guests with luggage and escorting them to their rooms.
Professional appearance and demeanor, with a commitment to high standards of conduct and service.
Willingness to work various shifts, including nights, weekends, and holidays.
Ability to talk and hear and communicate effectively.
Ability to see and adjust focus for close, distance, depth, and peripheral vision.
Ability to stand, walk, run, sit for up to 8 hours, balance, stoop, kneel, climb, crouch, and/or crawl.
Ability to handle objects, tools, and controls and reach with arms and hands.
Ability to lift and carry objects weighing up to 25 pounds.

Nice To Haves

Prior hotel experience is preferred.

Responsibilities

Greet, register, and check out Guests while delivering service in accordance with hotel standards.
Process transactions accurately and follow company policies for check-in and check-out.
Maintain an inventory of vacancies, reservations, and room assignments.
Respond courteously and promptly to Guest requests, concerns, and inquiries, and provide information about facilities and operating hours.
Maintain knowledge of Grand Casino properties and nearby special events to inform Guests.
Explain room features and equipment, including locks, televisions, and thermostats.
Communicate Guest safety protocols, including fire safety and evacuation procedures.
Enter and verify reservation information in the computer system, post charges to Guest accounts, and process payments using applicable software.
Prepare shift cash reports, balance payments and disbursements with property management systems, and prepare the bank drop envelope at shift end.
Assist Guests with luggage and escort them to their rooms as part of Bell Person duties.
Perform other departmental duties as assigned.