Front Desk Agent

Island Hospitality Management•Holtsville, NY

19d

About The Position

The Front Desk Agent manages front desk operations and serves as a key point of reference for guests and vendors. The role calls for professionalism, courtesy, strong communication skills, and the ability to work in a fast-paced environment. Flexible scheduling availability may be required. Weekly hours vary based on guest occupancy, season, staffing, and other factors; a specific number of hours per week is not guaranteed. Island Hospitality provides formalized training and development, with resources and growth opportunities for employees seeking to advance in the hospitality business.

Requirements

Highly motivated team player with strong initiative and a desire for achievement.
Effective at anticipating, preventing, identifying, and solving workplace problems.
Ability to work well in stressful situations.
Readily available and approachable for guests.
Able to stand, sit, or walk for extended periods while performing the job's essential functions.

Responsibilities

Check in and check out hotel guests.
Process payments according to established hotel requirements.
Provide information and assistance to guests and vendors.
Prepare necessary reports during each shift for the management team.
Provide professional, courteous, and excellent guest service.

Benefits

Medical, dental, and vision insurance.
HSA and FSA plans, including dependent care FSA.
Identity theft protection insurance.
Commuter benefits for transit and parking.
Pet insurance.
PTO and payroll incentives for annual wellness exams.
Employee Assistance Program.
Wellness subscriptions with access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with employer matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free hotel room nights and employee discounts within the hotel brand.
Discounts for friends and family within the hotel brand.
Team member recognition and bonus.
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
Career growth through an in-house training program with a path personalized to employee goals.
Referral bonus program for any company location.