Front Desk Agent
About The Position
Pyramid Global Hospitality is hiring a Guest Services Agent for The Lytle Park Hotel, Autograph Collection, in Cincinnati. The role creates a welcoming first impression and memorable guest experience throughout each stay. The agent welcomes guests, helps with luggage, escorts guests to the front desk and their rooms, and shares information about hotel amenities and the local area. The position also involves parking and retrieving guest vehicles, assisting with the organization and cleanliness of the entrance area, and working with other attendants to provide personalized service.
Requirements
- At least one year of experience in a customer service role with high guest interaction.
- A valid driver's license with no major infractions for six months.
- Ability to solve problems.
- Ability to work in a team environment.
- Pleasant and helpful personality.
- Strong desire to make an impact on others.
- Outgoing and engaging personality.
- Excellent verbal communication skills.
- Ability to work in a fast-paced setting.
- Must be able to work a full shift standing and move between the valet lot and different hotel areas.
- Must be available to work various shifts, including weekends and holidays.
Nice To Haves
- Hospitality industry experience.
Responsibilities
- Provide exceptional customer service by engaging with guests and taking a sincere interest in them.
- Welcome each guest to the hotel and open vehicle doors for arriving guests.
- Escort and orient guests to the front desk for check-in.
- Park and retrieve guest vehicles as requested.
- Escort guests and their luggage to their rooms after check-in.
- Explain hotel amenities and share useful information about the property with guests.
- Work with other attendants to provide personalized guest experiences.
- Assist the lobby attendant in keeping the entrance area clean and organized.
- Go beyond routine expectations in interactions with guests and employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
