Front Desk Agent

Donohoe Hospitality Services • Arlington, VA

62d • $18 - $18

About The Position

The Front Desk Agent is the first point of contact for hotel guests and plays a vital role in providing a welcoming, seamless experience. The role manages reservations, responds to guest inquiries and requests, and handles check-in, check-out, and payment processing. The agent provides information about hotel facilities and local attractions, coordinates with other departments to address guest needs, and helps maintain the security and cleanliness of the Front Office. The hotel operates 24/7, and employees must be available for a flexible schedule, including AM/PM shifts and weekends, and may need to work outside their preferred or usual hours to meet business demands. Benefits eligibility requires a minimum of 32 hours per week.

Requirements

• Strong communication and interpersonal skills.
• Ability to stand for extended periods.
• Ability to work in a fast-paced environment.
• Ability to maintain composure and exercise good judgment in difficult situations.
• Availability for a flexible schedule, including AM/PM shifts and weekends.

Responsibilities

• Check guests in and out efficiently according to hotel and brand standards.
• Inform guests about hotel facilities, policies, and procedures, and provide local tourist information.
• Operate the hotel phone system, transfer calls, and accurately take messages.
• Manage guestroom reservations, including taking, modifying, and canceling bookings.
• Address guest inquiries, requests, and complaints, coordinating with other departments as needed.
• Handle cashier duties and post charges to guest accounts.
• Notify housekeeping and maintenance of reported issues with guestrooms or hotel grounds.
• Follow in-house security procedures for guests and employees and be familiar with emergency procedures.
• Maintain the cleanliness and organization of the Front Office area.
• Work flexible shifts as needed to meet business demands.
• Adhere to hotel work rules, procedures, and policies, including those in the employee handbook.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Leaves of absence
• Retirement plans
• Paid time off
• Hotel room discounts
• Daily pay access

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed