Front Desk Agent
About The Position
Grow Your Career at Residence Inn Arlington Ballston! Looking for a workplace that values you and your future? At Residence Inn Ballston, we offer more than just a job—we provide opportunities to learn, grow, and succeed in hospitality. Join a supportive, inclusive team where your contributions matter and your career goals are encouraged. Enjoy a prime location in the lively Ballston neighborhood, with restaurants, shopping, and entertainment just steps away. If you’re passionate about creating exceptional guest experiences and ready to take the next step in your career, apply today and start building your future with us!
Requirements
- 1+ year of customer service or hospitality experience (hotel front desk a plus)
- Flexible availability, including weekends, evenings, and holidays
- A polished, professional vibe and a guest-first mindset
- Hunger to learn, grow, and be part of something special
- Ability to remain standing for extended periods and occasionally lift, carry, push, or pull up to 25–35 pounds
- Thrive in a fast-paced, guest-focused environment while managing multiple priorities efficiently
- Maintain professionalism, composure, and sound judgment in high-pressure or challenging situations
- Strong communication and interpersonal skills, with the ability to engage guests and team members effectively
Responsibilities
- Greet guests with warmth, authenticity, and a genuine smile
- Handle check-ins, check-outs, and reservations with precision and personality
- Be the go-to for guest questions, requests, and unexpected moments
- Navigate systems like a pro—process payments, manage room keys, and keep things running smoothly
- Collaborate with housekeeping, maintenance, and other departments to deliver seamless service
- Stay sharp on hotel offerings, local hotspots, and insider tips
- Keep the front desk area polished, professional, and welcoming
- Jump in where needed—because teamwork makes the magic happen
- The hotel operates 24/7, necessitating that department schedules be adjusted to accommodate varying business demands. Employees may need to work shifts outside their preferred or usual hours.
- Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.
Benefits
- health insurance
- dental insurance
- vision insurance
- leaves of absence
- retirement plans
- paid time off
- hotel room discounts
- daily pay access
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
