Front Desk Agent
Remington Hospitality•El Paso, TX
•Onsite
About The Position
DoubleTree by Hilton Downtown El Paso is looking for a friendly, professional, and guest-focused Front Desk Agent to join our team. If you enjoy meeting people, providing exceptional customer service, and working in a fast-paced hotel environment, we want you on our team!
Requirements
- Previous hotel or customer service experience preferred.
- Previous Front Desk experience is a plus.
- Excellent communication and interpersonal skills.
- Friendly, professional, and welcoming personality.
- Strong attention to detail and organizational skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Basic computer skills; experience with hotel property-management systems is a plus.
- Professional appearance and strong personal hygiene.
- Reliable, punctual, and dependable.
- Ability to work independently and as part of a team.
- Must be available to work weekends and holidays.
- Must have a flexible schedule based on hotel business needs.
Nice To Haves
- Previous hotel or customer service experience
- Previous Front Desk experience
- Experience with hotel property-management systems
Responsibilities
- Welcome guests with a warm, professional, and positive attitude.
- Complete guest check-in and check-out efficiently and accurately.
- Provide information about hotel amenities, services, local attractions, and dining options.
- Handle guest requests, questions, and concerns professionally and promptly.
- Process room charges, payments, and other transactions accurately.
- Maintain accurate guest records and follow hotel procedures.
- Answer and direct telephone calls and respond to guest inquiries.
- Communicate effectively with Housekeeping, Maintenance, Food & Beverage, and other departments.
- Monitor room availability and assist with room assignments.
- Follow Hilton and hotel standards for guest service and security.
- Maintain a clean, organized, and professional front desk area.
- Address guest concerns and escalate issues to management when necessary.
- Promote hotel services, amenities, and loyalty programs when appropriate.
- Protect guest privacy and confidential information.
- Work as part of a team to ensure a smooth and memorable guest experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
