Front Desk Agent

Hotel Saint Vincent•New Orleans, LA

19d

About The Position

Hotel Saint Vincent is seeking a Front Desk Agent to provide prompt, courteous service and help create memorable guest experiences. The role handles guest registration and checkout, responds to guest needs and challenges, promotes hotel services and amenities, and accurately processes payments and related records. It also supports the Bike Rental Program, answers the Bell desk phone, and provides concierge-like assistance. The hotel is a 75-room property in New Orleans’ Lower Garden District, operated by McGuire Moorman Lambert Hospitality.

Requirements

Ability to understand and follow written and/or verbal instructions.
Ability to effectively deal with internal and external customers, including using patience, tact, and diplomacy to defuse anger and collect accurate information.
Ability to grasp, lift, carry, or otherwise move packages, boxes, and luggage weighing up to 10 pounds continuously throughout the shift.
Ability to stand, walk, and/or sit while continuously performing essential job functions.
Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on the property.
Ability to work swing shifts, AM/PM/Overnight.

Responsibilities

Greet and register guests, providing prompt and courteous service.
Resolve guest challenges throughout their stay.
Upgrade guests and promote hotel services, amenities, and food and beverage outlets.
Complete registration by entering and retrieving information in the computer system and confirming pertinent details, including guest count and room rates.
Non-verbally confirm room number and rate.
Provide guests with additional information, directions to their rooms, and assistance during their stay.
Properly account for hotel services provided.
Assist guests with checkout payments or charges.
Issue room keys and provide information about hotel services and room locations.
Answer phones promptly and courteously.
Process cash and credit card transactions according to established procedures, including posting charges, completing cashier and other reports, preparing deposits, and counting and securing the assigned bank.
Maintain the security of cash, credit card transactions, and guest information.
Upsell rooms where possible to maximize revenue.
Assist with the Bike Rental Program.
Remain calm and alert during emergencies and periods of heavy hotel activity, and resolve complications such as credit issues, billing, and folios.
Answer the Bell desk phone and provide information as needed.
Perform concierge-like duties for guests.
Perform other duties as assigned.