Front Desk Agent

Marriott Vacations Worldwide•Marriott's Maui Ocean Club, HI

19d

About The Position

At Marriott Vacations Worldwide (MVW), the Guest Services Agent helps provide Owners and guests with memorable vacation experiences. The role checks guests into their villas, explains property amenities and room features, responds to questions and requests, and coordinates with other departments to resolve issues. It also includes answering and routing telephone calls and may include bellman and runner duties, depending on the facility or location. Specific duties may vary by property, team size, or facility.

Requirements

Be available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees; bend, twist, pull, and stoop; and stand, sit, or walk for extended periods.
Lift, carry, push, or pull items weighing up to 25 pounds without assistance.
A background check and drug screening may be required, subject to company policy and applicable legal requirements.

Responsibilities

Check Owners and guests into their villas and review property amenities, services, operating hours, local areas of interest, and activities.
Listen and respond positively to guests’ questions, concerns, and requests; contact other departments to help resolve guest issues.
Explain room features to guests, such as how to use room keys and where to find ice and vending areas.
Follow up with Owners and guests to confirm their requests or problems have been addressed to their satisfaction.
Answer telephone calls and route them to the appropriate department.
Assist with bellman and runner duties when requested, depending on the facility or location.
Welcome and greet guests, anticipate and address their needs, and interact professionally and promptly with colleagues and guests.
Contribute to team goals and follow company policies and safety procedures.