Front Desk Agent

Hilton Garden Inn Roseville•Roseville, CA

13d

About The Position

The Front Desk Agent is the first person to greet and welcome hotel guests. The role processes guest check-ins and check-outs, distributes room keys, registers guests, verifies reservations, answers questions and complaints, and addresses guest service needs. The position also supports reservations and room assignments, assists groups, recommends nearby dining and shopping, processes payments, and communicates with other departments to resolve guest concerns.

Requirements

High school diploma or equivalent.
Outgoing and friendly demeanor, with willingness to go the extra mile to ensure guest satisfaction.
Positive, upbeat demeanor.
Excellent written and verbal communication and organizational skills.
Team-oriented.
Ability to stand for 8 hours at a time.
Ability to lift 20 lbs. on occasion.

Nice To Haves

Credit card handling experience.
Hotel front desk experience.
Experience with hotel reservations software.

Responsibilities

Greet and check in guests in a friendly manner.
Assist with reservations, pre-registrations, and room blocking.
Assist large groups upon arrival.
Help guests find nearby dining, shopping, and other local attractions.
Be the first point of contact for handling and resolving guest issues.
Process payments according to procedure.
Upsell additional facilities and services.
Perform all check-out tasks.
Ensure cash, checks, and credit card balances are accurate at the end of each shift.
Answer questions and address guest needs and requests.
Communicate with other departments as needed to resolve guest concerns or requests.
Complete additional tasks as assigned.