Front Desk Agent

The Marcus Corporation • Palm Desert, CA

25d • Onsite

About The Position

HOTEL PASEO, Autograph Collection, is seeking a Front Desk Agent to provide guests with a five-star welcome and departure experience and help ensure an exceptional stay. The boutique luxury hotel is located in Palm Desert and is part of the Marcus Hotels & Resorts portfolio. The role includes welcoming guests, managing check-in and check-out, responding to and communicating guest requests, and maintaining accurate guest and hotel information. Previous hotel front desk experience is strongly preferred. A high school diploma or equivalent is required.

Requirements

• High school diploma or equivalent.
• Strong customer service, communication, and problem-solving skills.
• Ability to stand, walk, and move throughout the front office for extended periods.
• Ability to read, write, and communicate effectively in English.
• Ability to accurately input and manage information using a computer system.
• Strong organizational skills and ability to multitask and meet deadlines.
• Visual and auditory awareness to detect emergencies.

Nice To Haves

• Previous hotel front desk experience is strongly preferred.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Routinely enter and retrieve information in computer systems to communicate guest requests.
• Select rooms based on guests’ needs.
• Maintain cash-handling accuracy, including responsibility for the House Bank.
• Communicate pertinent guest information, such as special requests and amenity delivery, to designated departments or personnel.
• Maintain confidentiality of guest and hotel information.
• Generate, print, and distribute daily and weekly reports.
• Maintain complete knowledge of hotel features and services, operating hours, room types and layouts, rates, packages, and promotions.
• Perform other duties as assigned.

Benefits

• Room discounts at Marcus Hotels & Resorts and Marriott worldwide locations.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• Paid time off.
• Medical, dental, and vision insurance, offered after one month of employment.
• Company-paid life insurance.
• Employee assistance program for full-time associates.
• 401k with employer match.
• Ability to grow your career and transfer from one property to another.
• Early wage access.
• Free parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED