Front Desk/Guest Service Agent
Horseshoe Bay Resort•Quincy, MA
•$20 - $22
About The Position
The Front Desk Agent works in a fast-paced, high-volume hotel environment and helps create exceptional guest experiences. The role is at the center of the hotel experience, welcoming guests, managing arrivals and departures, responding to requests, resolving concerns, and communicating with hotel departments. The position primarily works second shift. Hotels operate 24/7, so schedule flexibility is essential, and weekends and holidays are a regular part of the schedule. The role requires prolonged periods of standing.
Requirements
- Previous hotel front desk or guest service experience in a high-volume, high-activity environment.
- Confident communication skills.
- Ability to manage multiple priorities at once.
- Comfort using computer systems.
- Ability to handle guest concerns and remain calm and organized during busy periods.
- Schedule flexibility, including regular weekend and holiday work.
- Ability to stand for prolonged periods.
Nice To Haves
- Marriott experience.
- FSPMS experience.
Responsibilities
- Greet and register guests.
- Manage guest check-ins and check-outs.
- Respond to guest questions and requests.
- Resolve guest concerns.
- Help ensure guest interactions are welcoming, efficient, and professional.
- Stay informed about activity throughout the property and connect guests with appropriate people, services, and solutions.
- Communicate with hotel departments.
Benefits
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Vacation pay.
- Holiday pay.
- Sick pay.
- Matching 401(k).
- Free parking.
- Free meals during shifts.
- Hotel and travel discounts.
- Friendly team of coworkers.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
