Front Desk Agent

Marriott Vacations Worldwide•Kaanapali, HI

19d

About The Position

At Marriott Vacations Worldwide (MVW), the Guest Services Agent helps Owners and guests create memorable vacation experiences in a supportive and welcoming environment. The role checks guests into their villas, explains property amenities and room features, responds to questions and requests, and coordinates with other departments to resolve issues. It also includes answering and routing phone calls, following up to confirm that guest needs have been met, and, depending on the property or facility, assisting with bellman and runner duties. Specific duties may vary by property, team size, or facility.

Requirements

Be available to work various shifts, including third shift (overnight), holidays, and both weekend days.
Reach overhead and below the knees; bend, twist, pull, and stoop; and stand, sit, or walk for extended periods.
Lift, carry, push, or pull items weighing up to 25 pounds without assistance.
Undergo background and drug screening if required by company policy and applicable legal requirements.

Responsibilities

Check Owners and guests into their villas and review property amenities, services, hours of operation, local points of interest, and activities.
Listen and respond positively to guest questions, concerns, and requests, contacting other departments as needed to help resolve issues.
Identify and explain room features, such as use of the room key and locations of ice and vending areas.
Follow up with Owners and guests to confirm their requests or problems have been addressed to their satisfaction.
Answer telephone calls and route them to the appropriate department.
Assist with bellman and runner duties when requested, depending on the property or facility.
Welcome and greet guests, anticipate their needs, and address them.
Interact professionally and promptly with colleagues and guests.
Contribute to team goals and follow company policies and safety procedures.