Front Desk Agent

Marriott • Sterling, VA

10d

About The Position

The Front Desk Agent, described in the posting as a Guest Experience Expert, helps create a memorable and unique guest stay by delivering a wide range of services throughout the guest’s visit. The role involves taking initiative, moving around the work area, processing operational needs, addressing guest requests, completing reports, and sharing information about local highlights. The agent is expected to make transactions feel like part of the guest experience and to perform other reasonable duties as requested.

Success in the role requires maintaining a safe workplace, following company policies and procedures, protecting confidential information and company assets, upholding quality standards, and maintaining a professional uniform, personal appearance, and communications. The role involves standing, sitting, or walking for extended periods and handling objects weighing up to 10 pounds without assistance.

The posting describes Marriott and JW Marriott’s commitment to an inclusive, non-discriminatory workplace and highlights associate development, recognition, camaraderie, and holistic well-being.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Deliver services that guide guests through their stay and help create a memorable experience.
• Process operational needs.
• Address guest requests.
• Complete reports.
• Share highlights and information about the local area.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality and protect company assets.
• Uphold quality standards and maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.

Benefits

• Training and development opportunities.
• Recognition.
• A community and camaraderie with a diverse group of co-workers.
• A luxury work environment with a focus on holistic well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED