Front Desk Agent

Marriott Vacations Worldwide • Orlando, FL

3d

About The Position

At Marriott Vacations Worldwide (MVW), the Guest Services Agent helps Owners and guests have memorable vacation experiences in a supportive, friendly, and welcoming environment. The role checks guests into their villas, explains property amenities and room features, responds to questions and requests, and coordinates with other departments to resolve issues. It also answers and routes telephone calls and may include bellman or runner duties depending on the property or facility. Specific duties may vary by property, team size, or facility.

Requirements

• Available to work various shifts, holidays, and both weekend days.
• Able to reach overhead and below the knees and perform bending, twisting, pulling, and stooping.
• Able to stand, sit, or walk for an extended period.
• Able to lift, carry, push, or pull items weighing up to 25 pounds without assistance.
• A background check and drug screening may be required, subject to company policy and applicable legal requirements.

Responsibilities

• Check Owners and guests into their villas and review property amenities, services, hours of operation, and local interests and activities.
• Listen and respond positively to guests' questions, concerns, and requests, contacting other departments to help resolve issues.
• Explain room features to guests, including use of room keys and locations of ice and vending areas.
• Follow up with Owners and guests to ensure requests or problems have been resolved to their satisfaction.
• Answer telephone calls and route them to the appropriate department.
• Assist with bellman and runner duties when required by the facility or location.
• Welcome and greet guests, anticipate their needs, and address those needs.
• Interact professionally and promptly with colleagues and guests.
• Contribute to team goals and follow company policies and safety procedures.

Benefits

• Competitive pay
• Medical, dental, vision, and 401(k) opportunities
• Travel discounts
• Credit union membership
• Tuition reimbursement
• Professional counseling and family support
• Growth and development opportunities
• Free on-site parking
• Discounts at on-site food and beverage outlets while on duty
• Work shoe credit through Shoes for Crews twice a year
• Quarterly celebrations, including food trucks, Associate of the Month, Associate Appreciation Week, and birthday and holiday celebrations
• Guest satisfaction survey awards of up to $100 a month when department-specific goals are met

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed