Front Desk Agent
About The Position
Lodgco Hospitality is seeking an enthusiastic Front Desk Agent to assist with guest service operations at Home2 Suites by Hilton - Nokomis/Casey Key. The role serves guests at the front desk while providing efficient, courteous, professional service and the highest level of guest care. The agent handles guest registrations, room assignments, requests, payments, calls, mail, and messages; helps resolve guest questions and problems; and maintains knowledge of hotel operations, policies, rooms, amenities, rates, promotions, local attractions, and emergency procedures. The position also includes maintaining front desk and common areas and operating safe deposit boxes. This position has no supervisory responsibilities. Hours vary according to hotel needs and may include nights and weekends. A satisfactory criminal background screening is required; a valid driver’s license with a safe driving record may also be required.
Requirements
- Ability to learn quickly and work in a fast-paced position with constant guest interaction.
- Excellent verbal and written communication skills.
- Strong computer skills and phone etiquette.
- Ability to multitask.
- Satisfactory criminal background screening.
- A valid driver’s license with a safe driving record may be required.
Nice To Haves
- Hotel or customer service experience is preferred.
Responsibilities
- Perform guest registrations, including check-ins and check-outs, room assignments, and special requests.
- Understand daily hotel operations, policies, procedures, and internal rules.
- Know the brand’s operating systems and customer loyalty programs.
- Know guest rooms, locations, amenities, features, and other services offered.
- Know room rates, packages, discounts, and promotions.
- Ensure proper credit when checking out guests and handle late charges accordingly.
- Use cash-handling and bank procedures when checking out guests.
- Balance the bank at the end of the shift by following drop procedures.
- Answer phones, handle mail, and take messages.
- Assist guests with problems and questions and ensure guest problems are resolved.
- Maintain knowledge of the city, local area, and attractions.
- Use spare time to clean the front desk, back office, and common areas, and maintain sidewalks and the front entry.
- Know emergency procedures and take appropriate action.
- Operate safe deposit boxes.
Benefits
- Career development and training
- Day-1 benefits
- Paid time off
- Team member discounts
- 401(k) with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
