Front Desk Agent

Salt Fork Lodge•Kimbolton, OH

35d•Onsite

About The Position

Seeking candidates with outgoing, friendly personalities to be the “directors of first impressions” at our lodge! This position will work 2nd shift from 3pm - 11pm. Weekend and holiday availability required. The Hotel Front Desk Agent is a crucial element to our success. Hours each week may vary depending on business levels. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

Written and verbal communication skills with the ability to interact with all types of guests and to give direction as needed
Basic math & accounting skills
Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure
Ability to stand for long periods of time
Strong computer knowledge using a windows environment
Friendly, outgoing "people" person with a good attitude and professionalism
Previous experience working with the public in a service provider industry; hospitality preferred.
Candidates must be 18 or older by start date.
Previous customer service experience with cash handling required.
Requires lifting, bending, stooping, pushing, pulling and standing for long periods of time.

Responsibilities

Answering multi-line phones in a courteous, professional manner
Creating new reservations either in person, via email or by telephone
Greeting and registering guests into and out of the lodge in a friendly, efficient manner
Collecting and posting payments to group accounts or guest rooms
Providing information and assistance to all guests