Front Desk Agent

HSH • Chicago, IL

19d • Onsite

About The Position

The Peninsula Chicago is seeking a Front Desk Agent to join its Rooms Division and contribute to guest-focused service at a luxury Five-Star, Five-Diamond property on Michigan Avenue in Chicago. The role is responsible for the efficient operation of Front Desk functions, consistent adherence to Peninsula and Forbes standards, and communication with other departments to create a guest-centric experience. The Agent must also comply with Head Office database requirements and ensure efficient handovers.

The position pays $27.50 per hour. Applicants must be authorized to work in the United States.

Requirements

• Two years of Front Office experience in a luxury property is ideal.
• Ability to handle a high level of work demand and pressure, with strong organizational skills.
• Excellent command of written and spoken English.
• Must have work authorization in the United States.

Nice To Haves

• Knowledge of a PMS.
• Some knowledge of the Housekeeping department.

Responsibilities

• Ensure proper operation of all Front Desk responsibilities.
• Know and fully adhere to Peninsula and Forbes standards, maintaining consistent performance in accordance with those standards.
• Communicate with all departments to create a guest-centric experience.
• Comply fully with Head Office database requirements.
• Ensure efficient operation of Front Desk responsibilities and provide an efficient handover.

Benefits

• 10 vacation days per year.
• 9 paid holiday days per year.
• 5 Chicago Paid Sick Leave days per year.
• 5 Chicago Paid Leave days per year.
• Complimentary employee meals.
• Discounted parking.
• Discounted and complimentary room nights at The Peninsula Hotels.
• 50% restaurant discount.
• 50% discount on spa services.
• 25% discount on spa retail.
• 80% company-paid medical, dental, and vision coverage.
• Complimentary life insurance.
• Complimentary long-term disability.
• Retirement plan with 5% company match.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed