Front Desk Agent

MCR • Austin, TX

77d • $15 - $18

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and responds to their needs and requests in a timely, efficient, and hospitable manner. The role includes welcoming guests, supporting guest satisfaction, handling concerns with urgency, understanding hotel amenities and rates, and assisting with hotel events and incoming calls. Agents check guests in and out efficiently, contact guests after check-in to confirm their rooms meet expectations, and receive and record incoming mail as required by the shift checklist.

All team members are expected to help maintain clean, organized, and safe guest and back-of-house areas, including pitching in with guest rooms and public spaces as needed. They follow checklists and shift handover procedures accurately and on time, wear an approved clean uniform and nametag, maintain professional grooming, communicate clearly, and collaborate with colleagues. Other job-related duties may be assigned as needed.

Requirements

• Must be at least 18 years of age.
• Must have a positive, can-do attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work effectively in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests.
• Must communicate information and ideas clearly.
• Must have a desire to serve all guests.
• Must read, write, understand, and communicate effectively in English.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must be able to stand or remain stationary for long periods, typically 3–4 hours at a time.
• Must be able to operate computers and office machinery or devices, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, handles, tools, and controls.
• Must be able to bend, stoop, crouch, lift and transport supplies up to 25 pounds throughout the hotel, and move throughout the hotel and rooms.
• Must be able to inspect and visually observe details at close and long range; may occasionally need to lift packages or general office equipment.
• Must be able to work in a usually moderate-noise environment.
• Must arrive and clock in on time, observe scheduled clock-in/out procedures for breaks, and provide sufficient notice for shift call-outs as directed by a supervisor.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly on arrival and throughout their stay, using their names when possible.
• Contribute to guest satisfaction and address challenging guest situations with hospitality and urgency.
• Maintain knowledge of hotel facilities, amenities, room rates, and promotions; be aware of and support hotel groups and events.
• Answer incoming calls using the approved greeting and provide friendly service.
• Keep workspaces clean, organized, and safe, and help clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports.
• Check guests in and out efficiently and contact guests after check-in to confirm their room is satisfactory and identify additional needs.
• Receive and record incoming mail according to the daily shift checklist.
• Communicate professionally and collaborate with team members to support guests and hotel operations.
• Wear an approved clean uniform and nametag and maintain grooming standards.
• Arrive and clock in on time, follow scheduled break procedures, clock out at the scheduled shift end unless directed otherwise, and provide required notice when calling out.
• Perform other job-related duties as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed