Front Desk Agent

Pyramid Global Hospitality • Bellevue, WA

3d • Onsite

About The Position

The Front Desk Agent creates a memorable first impression and provides exceptional service to guests at InterContinental Seattle Bellevue. The agent checks in and registers guests, serves as a knowledgeable resource about the hotel, its amenities, and the local area, and helps resolve issues through guest recovery. The role also promotes hotel programs, handles front-desk transactions and records, communicates pertinent information to the manager on duty, follows emergency procedures, and assists other departments as needed. This is an opportunity to develop a hospitality career at a luxury hotel.

Requirements

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Availability to work various shifts, including weekends and holidays.

Responsibilities

• Help guests discover their “Wanderlust” experience.
• Provide engaging, sincere, and exceptional customer service.
• Check guests in and register them, ensuring proper credit, recording and fulfilling special requests, and establishing accurate information.
• Resolve guest problems and provide recovery to exceed expectations when things go wrong.
• Promote and sell special hotel programs.
• Interact professionally with hotel staff and assist other departments with necessary information.
• Know and follow all emergency procedures and policies.
• Maintain the house bank.
• Communicate pertinent information to the manager on duty.
• Follow procedures for posting, charges, check cashing, safe deposits, and refunds.
• Assist other departments as needed.

Benefits

• Paid time off for full-time associates, accruing at 2.15 hours for every 40 hours worked (approximately 14 days).
• Seven paid holidays and two floating holidays for full-time associates.
• Medical, dental, and vision insurance for full-time associates, available on the first of the month after the start date.
• Competitive matching 401(k).
• Health Savings Account.
• Healthcare Flexible Spending Account.
• Supplemental medical insurance, including accident, critical illness, and hospital indemnity coverage.
• Supplemental short-term disability insurance.
• Basic life and accidental dismemberment insurance.
• Basic long-term disability insurance.
• Optional life insurance buy-ups.
• Employee Assistance Program.
• Pet insurance.
• Sick time for part-time associates, accruing at one hour for every 30 hours worked.
• Competitive salary.
• Cash incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED