Front Desk Agent

Marriott Vacations Worldwide•Kaanapali, HI

About The Position

At Marriott Vacations Worldwide (MVW), the Front Desk Agent assists Owners and guests with memorable vacation experiences in a supportive, friendly, and beautiful work environment. The role includes checking guests into their villas, explaining property amenities and room features, responding to questions and requests, and coordinating with other departments to resolve issues. The agent may also assist with bellman and runner duties depending on the property or location. Specific duties may differ based on the property, team size, or facility.

Requirements

Available to work various shifts, holidays, and both weekend days, including third shift (overnight).
Able to reach overhead and below the knees; bend, twist, pull, and stoop; and stand, sit, or walk for extended periods.
Able to lift, carry, push, or pull items weighing up to 25 pounds without assistance.
May be required to complete background and drug screening, subject to company policy and applicable legal requirements.

Responsibilities

Check Owners and guests into their villas and review property amenities, services, hours of operation, local points of interest, and activities.
Listen and respond positively to guests' questions, concerns, and requests, contacting other departments to help resolve issues.
Explain room features to guests, such as use of the room key and locations of ice and vending areas.
Follow up with Owners and guests to ensure their requests or problems have been resolved to their satisfaction.
Answer telephone calls and route them to the appropriate department.
Assist with bellman and runner duties when requested, depending on the facility or location.
Welcome and greet guests, anticipate and address their needs, and interact professionally and promptly with colleagues and guests.
Contribute to team goals and follow company policies and safety procedures.