Front Desk Agent

Pyramid Global Hospitality•Palm Coast, FL

12d

About The Position

Pyramid Global Hospitality is hiring a Front Desk Agent for Hammock Beach Golf Resort & Spa, a luxury resort on Florida’s Atlantic coast with 285 guest rooms and 114,410 square feet of meeting space. The Front Desk Agent creates a memorable first impression, checks in and registers guests, and serves as a knowledgeable resource about the hotel, its amenities, and the local area. The role focuses on delivering exceptional, engaging service and helping guests have a memorable experience.

Requirements

High school diploma or equivalent.
Strong desire to make an impact on other people.
Outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Availability to work various shifts, including weekends and holidays.

Responsibilities

Help guests discover their “Wanderlust” experience.
Provide exceptional customer service by engaging with guests and taking a sincere interest in them.
Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate information.
Resolve problems and create positive guest experiences through service recovery.
Promote and sell special hotel programs.
Interact professionally with hotel and resort staff, providing other departments with necessary information.
Know and follow all emergency procedures and policies.
Maintain the house bank.
Communicate pertinent information to the manager on duty.
Follow procedures for posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.