Front Desk Agent - Part-time

Spire Hospitality•Healdsburg, CA

4h•$20 - $21

About The Position

The Front Desk Agent greets and registers guests, provides prompt and courteous service, and closes guest accounts at the end of their stays while meeting quality standards. The role involves handling guest requests and payments, providing information, resolving concerns, and supporting front-office operations. The position is part-time, working 1 to 2 days a week, with compensation of $20.00 to $21.00 per hour.

Requirements

Considerable skill using a calculator to perform moderately complex mathematical calculations accurately.
Ability to deal effectively with internal and external customers, using patience, tact, and diplomacy to collect information and resolve conflicts.
Ability to stand and move throughout the front office while continuously performing essential job functions.
Ability to read, listen, and communicate effectively in English, verbally and in writing.
Ability to access and accurately enter information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to perform essential job functions with or without reasonable accommodation.

Responsibilities

Welcome guests promptly and provide accurate information about hotel services, outlet hours, and local attractions.
Complete guest registration using the computer system, confirm guest and room details, select rooms according to guest needs, promote marketing programs, code electronic keys, and provide welcome materials.
Authorize and process credit cards, handle cash and other payment types, balance an assigned house bank, calculate charges, and post charges to guest and House accounts.
Answer telephone calls, enter and retrieve guest messages, and retrieve mail and small packages for guests.
Close guest accounts at checkout, determine guest satisfaction, research concerns, and attempt to resolve problems or refer them to a supervisor as appropriate.
Investigate and resolve guest complaints, including room-location, credit, price, heating, or air-conditioning issues; remain calm during emergencies and busy periods.
Request guest-service personnel to escort guests to rooms when appropriate.
Provide guest safety deposit boxes by escorting guests to the vault room and assisting them with the box lock.
Operate the facsimile machine to send, receive, and log transmissions, and notify guests of incoming faxes.
Use the photocopier to make copies as needed.
File registration cards in room-number order and retrieve cards for guest checkouts.
Perform other assigned duties, such as assisting PBX operators or reservations agents.