Front Desk Agent
About The Position
The Front Desk Agent welcomes and registers resort guests, assigns rooms, issues room keys, and provides instructions for bellhop escorts. The role answers guest questions about hotel services, registration, shopping, dining, entertainment, and travel directions, and maintains records of room availability and guest accounts. It processes bills and payments, makes change, confirms reservations, posts charges to guest ledgers, and arranges restaurant, transportation, entertainment, and tour bookings. The agent also helps guests deposit valuables in the hotel safe or safe deposit box, performs nightly bucket checks, and listens to guests’ concerns to find solutions. This position is with Westgate Lakes Resort & Spa in Central Florida.
Requirements
- Experience with customer service.
- Must be able to work overnight.
- Must be able to start for 8 hours.
Responsibilities
- Greet, register, and assign rooms to guests.
- Issue room keys and provide escort instructions to the bellhop.
- Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
- Maintain records of room availability and guest accounts.
- Compute bills, collect payment, and make change for guests.
- Make and confirm reservations.
- Post room, food, liquor, telephone, and other charges to guest ledgers.
- Make restaurant, transportation, and entertainment reservations and arrange tours.
- Assist guests with depositing valuables in the hotel safe or safe deposit box.
- Perform nightly bucket checks.
- Listen to guests’ problems and find solutions.
Benefits
- Medical, dental, and vision coverage.
- Paid vacation, sick, and personal time.
- Paid holidays.
- 401(k) with company match.
- Daily Pay access.
- Pregnancy, parental leave, and adoption assistance.
- Wellness programs.
- Flexible spending accounts (FSA).
- Tuition assistance.
- Military leave.
- Employee Assistance Program (EAP).
- Life, disability, accident, critical illness, and hospital insurance.
- Pet insurance.
- Exclusive discounts on hotels, cruises, resorts, restaurants, entertainment, and more through the loyalty program.
- Low-cost gym membership.
- David A. Siegel Legacy Scholarship: one scholarship of up to $40,000 each year to one eligible dependent of a current Team Member.
- Career growth and advancement opportunities.
- Community involvement opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
