Front Desk Agent

Sage Hospitality•Fort Collins, CO

14d•$16 - $17•Onsite

About The Position

The Front Desk Agent responds professionally and courteously to arriving, departing, and in-house guests by providing accurate, timely information and services. The role responds to telephone and in-person inquiries about reservations, hotel information, and guest concerns. At The Elizabeth Hotel and Emporium in Fort Collins, the agent helps deliver guest experiences in a hotel featuring music, art, dining, and entertainment venues.

Requirements

High school diploma or equivalent.
Previous front-desk or hotel experience required.
High-school-graduate-level mathematical aptitude, knowledge of standard cash-handling procedures, and familiarity with computerized cash-register systems.
Experience dealing directly with the public and general knowledge of basic customer-service skills.
Fluency in spoken and written English.
Ability to use tact and understanding when handling customer-service problems, including stressful and highly emotional situations.
Strong organization and attention to written and verbal details, particularly when performing multiple tasks.
Ability to read written communications and a monochrome computer screen.
Ability to operate computer, calculator, and telephone keyboards for cash handling and paperwork processing.
Ability to understand and follow verbal and written instructions, work on more than one task at a time, and communicate verbally and in writing.
Ability to stand for 90% of the shift; repeated bending and kneeling while filing; reach all areas of the hotel; and occasionally carry and lift files and office items weighing up to 25 pounds.

Responsibilities

Greet arriving guests and complete established check-in procedures using manual and computerized methods.
Facilitate guest check-out by following established procedures to close guest accounts and prepare rooms for the next sale.
Calculate and post monies, receipts, guest accounts, and other forms of credit using proper cash-handling methods and established procedures.
Answer inquiries and accept reservations in person and by telephone, accurately communicating hotel rates and information and using suggestive selling techniques to increase room sales, occupancy, and revenue.
Maintain good customer relations by staying informed about in-house and area functions and responding knowledgeably to questions and concerns.
Operate PBX equipment to accept incoming calls, assist with outgoing calls, schedule and set wake-up calls, and page guests.
Control front-desk cash transactions and maintain responsibility for a personal bank as specified by hotel bank agreement policy.
Maintain a friendly, cheerful, and courteous demeanor.

Benefits

Medical, dental, and vision insurance.
Health savings and flexible spending accounts.
Basic life and AD&D insurance.
Paid time off for vacation, sick time, and holidays.
Eligibility to participate in the company’s 401(k) program with employer matching.
Employee Assistance Program.
Tuition reimbursement.
Discounts on hotels, restaurants, and more.
Eligibility to participate in the Employee Referral Bonus Program, with up to $1,000 per referral.
Mentorship, cross-functional learning, and internal advancement opportunities.
Flexible scheduling designed to support work-life balance.
Wellness resources.
Team meals and employee recognition programs.