Front Desk Agent

Hyatt Vacation Ownership

About The Position

At Hyatt Vacation Club (HVC), Guest Services Agents help provide Owners and guests with memorable vacation experiences in a supportive, friendly, and welcoming environment. The role involves checking guests into their villas, explaining property amenities and room features, responding to questions and requests, and coordinating with other departments to resolve issues. Depending on the property or location, the agent may also assist with bellman and runner duties. Specific duties may vary by property, team size, or facility.

Requirements

Available to work various shifts, holidays, and both weekend days.
Able to reach overhead and below the knees and perform bending, twisting, pulling, and stooping.
Able to stand, sit, or walk for extended periods.
Able to lift, carry, push, or pull items weighing up to 25 pounds without assistance.
May be subject to background and drug screening in accordance with company policy and applicable legal requirements.

Responsibilities

Check Owners and guests into their villas and review property amenities, services, operating hours, and local attractions and activities.
Listen and respond positively to guests’ questions, concerns, and requests, contacting other departments as needed to resolve issues.
Identify and explain room features, such as room-key use and the locations of ice and vending areas.
Follow up with Owners and guests to confirm their requests or problems have been addressed to their satisfaction.
Answer telephone calls and route them to the appropriate department.
Assist with bellman and runner duties when requested, depending on the facility or location.
Welcome and greet guests, anticipate and address their needs, and interact professionally and promptly with colleagues and guests.
Contribute to team goals and follow company policies and safety procedures.