Front Desk Agent

Moonrise Hotel•St. Louis, MO

About The Position

The Front Desk Agent attends to guests’ needs, including registration, checkout, cashiering, reservations, and providing information about the hotel and local area. The role requires a courteous, professional, guest-focused approach, accurate handling of payments and guest information, and effective communication with hotel departments and coworkers. The agent follows Moonrise procedures and hotel policies, maintains guest privacy and security, and supports the hotel’s service and revenue goals.

Requirements

At least 2 years of customer service experience.
High school diploma or GED.
Fluent in English.
Authorized to work in the United States.
Able to pass a background check.
Able to stand for extended periods, up to 8 hours.
Computer skills.
Oral and written communication skills.
Detail-oriented and professional.

Nice To Haves

1 year of hotel front desk experience using Opera.

Responsibilities

Welcome guests promptly, register them in the computer, verify reservations and guest details, and complete check-ins and checkouts accurately and efficiently.
Accept guest payments, maintain a house bank, make daily deposits, report receipts accurately, cash checks, exchange currency, and follow cash-handling procedures.
Verify reservation, payment, and credit information; obtain appropriate verification and approval codes; record special billing instructions; notify accounting; and complete shift closing with required approvals.
Respond promptly and courteously to telephone calls, guest requests, and complaints, and handle messages, wake-up calls, mail, and faxes properly.
Solicit guest feedback, use guest names, protect guest room numbers, and handle keys and safety deposit box access properly.
Make and take reservations, demonstrate selling techniques, seek opportunities to sell rooms and upgrades, and promote hotel amenities and outlets.
Maintain knowledge of hotel rooms, function space, restaurant and other outlets, services, hotel policies, emergency procedures, security concerns, and the local area.
Assist guests with luggage, transportation, and laundry or dry-cleaning needs when applicable.
Stay informed about hotel developments by reviewing and updating the communication log book; communicate pertinent information to other departments and report potential sales contacts to the sales department.
Maintain a professional appearance and conduct, work cooperatively with coworkers, use time wisely, communicate openly, respond positively to new ideas, and accept developmental feedback.
Report to work on time, provide adequate notice of absences, attend required training sessions and meetings, and maintain regular attendance.
Work a flexible schedule that includes required weekends and holidays, and assist other departments in emergency situations.
Follow Moonrise standard operating procedures, hotel rules, associate handbook policies, and safety requirements.
Perform other assignments as directed by the Assistant General Manager and other duties as needed.