Front Desk Agent
About The Position
As a Front Desk Agent, you are the first point of contact for hotel guests and provide warm, professional service throughout their stay. You handle check-in and check-out, reservations, guest inquiries, and concerns, while helping create a welcoming and seamless guest experience. The role requires a friendly, attentive demeanor and attention to detail. Hotel experience is a plus; applicants should have a combination of education and experience. The position reports to the Front Office Manager or Front Office Supervisor. The job description notes potential career paths in hospitality, including front office supervisor, front office manager, and hotel operations management.
Requirements
- Eligible to work in the United States.
- Ability to read, write, and communicate effectively in English.
- Ability to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
- Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
- Warm, professional demeanor that reflects HVMG’s Culture of Excellence.
- A combination of education and experience.
Nice To Haves
- Hotel experience is a plus.
Responsibilities
- Welcome and assist guests throughout their stay.
- Check guests in and out.
- Handle reservations.
- Answer guest inquiries and provide information about hotel services and local attractions.
- Address guest concerns.
Benefits
- Career growth opportunities across HVMG’s nationwide portfolio.
- Flexible scheduling.
- Access to up to 40% of earned wages before payday through PayActive.
- Paid Time Off (PTO) and paid holidays.
- Medical, dental, and vision healthcare benefits.
- 401(k) with a guaranteed 4% match and no vesting period.
- Hotel and food and beverage discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
