Front Desk Agent
About The Position
The Front Desk Agent receives accommodation reservations and records arriving guests’ details, including payment information. The role provides guests with information about hotel procedures, policies, and facilities, and makes accommodation reservations for guests who may be relocating. The agent maintains reservations in accordance with credit card security requirements and completes training requirements set by the Front Desk Manager. The position also involves routine cleaning and organization of the work area, maintaining front desk equipment and supply inventory, and coordinating orders, repairs, and supplies with the Front Desk Manager. The agent documents minor room repairs or replacements and follows up with the appropriate department, responds to guests’ immediate repair requests, assists other employees with laundry or housekeeping tasks as needed, and reports lost-and-found items according to hotel procedures.
Requirements
- High school diploma or equivalent.
- Basic working knowledge of a computer, including word processing, and ability to handle multiple tasks at once.
- Excellent communication and interpersonal skills, with the ability to interact with many types of personalities.
- Very good organization and time-management skills.
- Ability to walk and climb or descend stairs approximately 20% of the time.
- Ability to frequently kneel, reach, crawl, and twist the torso as needed to complete required tasks.
- Ability to regularly lift and carry up to 20 pounds without assistance.
- Ability to maintain a high standard of personal hygiene and appearance.
Nice To Haves
- One year of customer service experience preferred.
Responsibilities
- Receive accommodation reservations and record arriving guests’ details, including payment information.
- Provide guests with information about hotel procedures, policies, and facilities.
- Make accommodation reservations for guests who may be relocating.
- Maintain guest reservations in accordance with credit card security requirements.
- Maintain training requirements established by the Front Desk Manager.
- Clean and organize the work area, including dusting, mopping, and vacuuming.
- Maintain front desk equipment and supply inventory; coordinate needed orders, repairs, and supplies with the Front Desk Manager.
- Document minor repairs or replacements of room furniture, fixtures, and equipment, and follow up with the appropriate department.
- Respond to guests’ requests for immediate repairs.
- Assist other employees with assignments such as collecting or delivering dirty linen and helping laundry or housekeeping as needed.
- Report lost-and-found items according to hotel procedures.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
