Front Desk Agent
About The Position
The Front Desk Agent values residents and guests and provides information and resources to support a meaningful visit. The role serves as a key liaison between community guests and residents, providing exceptional customer service. The agent greets guests, monitors access to the community, follows check-in procedures, maintains resident and unit-owner information, and handles calls to residents professionally. The position also supports community security and emergency response, maintains key controls, reports rule violations and incidents, records daily activities and irregularities, and reports maintenance issues to the Association office. The work is performed indoors, with frequent sitting and standing in a usually low-to-moderate-noise environment. The schedule is determined at the property and may change to accommodate business needs. No travel is expected. The employee reports directly to the department supervisor and/or Property Manager. Duties may change at any time, with or without notice.
Requirements
- High school diploma or GED.
- Minimum six months of related experience and/or training.
- Familiarity with computer software for performing various tasks.
- Organizational skills, excellent interpersonal skills, and strong communication skills.
- Ability to meet the physical demands of the role, including occasional sitting, standing, reaching, lifting, bending, kneeling, stooping, climbing, pushing, and pulling items weighing 30 pounds or less.
- Manual dexterity, auditory and visual skills, ability to follow written and oral instructions and procedures, and ability to detect auditory and/or visual emergency alarms.
Nice To Haves
- Some college preferred.
- Bilingual English/Spanish preferred, but not required.
- Previous work experience in the hospitality industry highly preferred.
Responsibilities
- Greet guests while standing upright and provide high-quality customer service.
- Monitor and authorize the entrance and departure of employees, visitors, and other persons to help guard against theft and maintain premises security; follow all check-in policies and procedures.
- Coordinate with office administrative staff to maintain and update unit-owner information in the computer database.
- Use proper phone etiquette and communicate clearly and professionally on incoming and outgoing calls to residents.
- Report observed violations of the Rules and Regulations.
- Take precautions to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
- Maintain the key-control system and ensure all keys are locked and accounted for at all times.
- Learn the operation of the fire alarm system and report incidents to management.
- Call police or fire departments in emergencies, including fires or the presence of unauthorized persons.
- Follow emergency-response policies and procedures, coordinating with Management, the Chief Engineer, or Fire Rescue/Police services.
- Write reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
- Report maintenance items to the Association office daily, including burned-out lights, leaks, and broken equipment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
