Front Desk Agent

Columbus Hospitality Management • Lewis Center, OH

8d

About The Position

The Ohioan Hotel and Event Center in Lewis Center, Ohio, is seeking a polished, service-driven Front Desk Agent to create personal, welcoming, and memorable guest experiences. The position suits a flexible and dependable person who brings warmth, professionalism, and initiative to guest interactions and takes ownership of anticipating and meeting guest needs. The hotel describes the role as part of a fast-paced, elevated hospitality environment and notes that luxury or upscale hospitality experience is strongly preferred.

The agent provides guest service at check-in and check-out, handles reservations, payments, and inquiries, and uses OPERA Cloud PMS to manage reservations, billing, and guest profiles. The role collaborates with other hotel departments, addresses guest concerns, and maintains an elegant, organized, and welcoming front desk and lobby. The position requires standing for the duration of the shift and occasionally assisting guests with luggage weighing up to 20 pounds. Reasonable accommodation can be made for individuals with disabilities to perform the essential functions.

The Ohioan is managed by Columbus Hospitality Management, which describes its work environment as positive and welcoming and says it supports family/work-life balance and development opportunities. Applicants must submit to a background check before employment.

Requirements

• Flexible availability, including weekends and holidays.
• Strong communication and elevated customer service skills.
• Proficiency in Microsoft Word and Microsoft Excel.
• Strong organizational skills and the ability to multitask under pressure.
• Leadership qualities, initiative, and a guest-first mindset.
• Ability to stand for the duration of a shift and occasionally assist with guest luggage weighing up to 20 pounds.

Nice To Haves

• Experience with OPERA Cloud PMS, or the ability to learn it quickly.
• Previous experience in luxury or boutique hotel environments.
• Prior experience in luxury or upscale hospitality.

Responsibilities

• Provide refined, professional, and warm guest service during check-in and check-out.
• Handle reservations, payments, and guest inquiries accurately and carefully.
• Operate OPERA Cloud Property Management System (PMS) to manage reservations, billing, and guest profiles.
• Collaborate with housekeeping, Sales, Planning, and other departments to ensure seamless guest experiences.
• Resolve guest concerns with professionalism, empathy, and urgency.
• Maintain an elegant, organized, and welcoming front desk and lobby presence.
• Uphold luxury service standards and consistently exceed guest expectations.

Benefits

• Competitive wage; compensation described as above industry and position standard and matched to experience.
• Access to health benefits.
• Paid time off (PTO).
• Six paid holidays for full-time employees.
• 401(k) with up to 4% company match.
• Dining and travel discounts.
• Free meals.
• Free parking.
• Development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed