Front Desk Agent

MCR • Charlotte, NC

5d • $16 - $17 • Onsite

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and addresses their needs and requests in a timely, efficient, and hospitable manner. The role includes greeting guests, using their names when possible, handling guest concerns with urgency and hospitality, maintaining knowledge of hotel features, amenities, rates, and promotions, and supporting hotel groups and events. Agents answer calls using the approved greeting, receive and note incoming mail as required, and contact guests after check-in to confirm their room is satisfactory and determine whether they need anything else.

All team members contribute to guest satisfaction, cleanliness, product consistency, and teamwork. The role requires keeping work areas clean and organized and pitching in with guest rooms and public spaces as needed. Agents complete operational checklists accurately and on time, prepare accurate shift handover reports, wear a clean approved uniform and nametag, and communicate and collaborate professionally. Employees may also be assigned other job-related duties. The position is at Springhill Suites Charlotte Southwest.

Requirements

• Must be at least 18 years old.
• Must have a positive, can-do attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work effectively in stressful, high-pressure situations.
• Effective listening and conflict-resolution skills, including understanding, clarifying, and resolving concerns raised by guests and co-workers.
• Ability to communicate information and ideas clearly and effectively in English.
• Desire to serve guests and provide hospitality and guest service.
• Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Arrive and clock in on time for every shift and follow scheduled clock-out and break procedures; never work off the clock.
• Provide sufficient notice as directed by a supervisor when calling out for a scheduled shift.
• Ability to stand or remain stationary for long periods, typically 3–4 hours at a time.
• Ability to operate computers and office machinery, perform 10-key operation and data entry, use a telephone, and manually manipulate objects, tools, and controls.
• Ability to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
• Ability to inspect and visually observe details at close and long range.
• Ability to occasionally lift packages or general office equipment.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

• Greet guests warmly on arrival and throughout their stay, using their names whenever possible.
• Contribute to guest satisfaction and handle challenging guest situations with hospitality and a sense of urgency.
• Maintain knowledge of hotel features, amenities, rates, promotions, groups, events, and relevant technology.
• Answer incoming calls using the approved greeting and provide friendly service.
• Check guests in and out in a timely manner.
• Contact guests after check-in to confirm their room is satisfactory and ask whether they need anything else to make their stay comfortable.
• Receive and note incoming mail as required by the daily shift checklist.
• Keep front- and back-of-house areas clean and organized; help clean guest rooms and public spaces as needed.
• Complete operational checklists accurately and at designated times and prepare accurate, timely shift handover reports.
• Wear a clean, approved uniform and nametag and maintain grooming standards.
• Communicate and collaborate clearly, honestly, and professionally with team members.
• Follow assigned schedules, clock in and out as directed, take breaks at designated times, and provide notice for call-outs as directed.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed