Front Desk Agent

Marriott Vacations Worldwide•Kaanapali, HI

19d

About The Position

At Marriott Vacations Worldwide (MVW), the Guest Services Agent assists Owners and guests with experiences that create memorable vacation stays. The role checks guests into villas, explains property amenities and room features, responds to questions and requests, coordinates with other departments to resolve issues, and follows up to ensure guest satisfaction. The agent also answers and routes telephone calls and may assist with bellman and runner duties depending on the property or location. Duties may vary by property, team size, or facility. The position is casual, with 0–19 hours per week, and requires availability for various shifts, including overnight, holidays, and both weekend days.

Requirements

Be available to work various shifts, holidays, and both weekend days, including overnight shifts.
Reach overhead and below the knees; bend, twist, pull, and stoop; and stand, sit, or walk for extended periods.
Lift, carry, push, or pull items weighing up to 25 pounds without assistance.
Undergo background and drug screening if required by company policy and applicable law.

Responsibilities

Check Owners and guests into villas and review property amenities, services, operating hours, and local attractions and activities.
Listen and respond positively to guest questions, concerns, and requests; contact other departments to help resolve guest issues.
Explain room features to guests, such as room-key use and the locations of ice and vending areas.
Follow up with Owners and guests to confirm their requests or problems have been addressed to their satisfaction.
Answer telephone calls and route them to the appropriate department.
Assist with bellman and runner duties when needed, depending on the property or location.
Welcome and greet guests, anticipate and address their needs, and interact professionally and promptly with colleagues and guests.
Contribute to team goals and follow company policies and safety procedures.