Front Desk Agent
About The Position
The Front Desk Agent is responsible for processing guest check-ins and check-outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. The role follows high quality standards to ensure guest satisfaction, anticipates guest needs, exceeds expectations, and implements creative solutions for exceptional service while complying with brand standards. As part of the opening team at AC Hotel Dallas, the Front Desk Agent helps create a seamless, welcoming experience through polished service, attention to detail, and an understanding of guests’ needs. The position supports thoughtful hospitality from guest arrival through departure.
Responsibilities
- Process guest check-ins and check-outs.
- Secure payment and verify or adjust billing.
- Assist guests with reservations and requests in a friendly, professional, and timely manner.
- Anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service.
- Follow high quality standards and comply with brand standards.
Benefits
- Medical, dental, vision, disability, and life insurance
- 401(k) retirement match
- Paid holidays and paid time off
- Employee Assistance Program and Fund
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
