Front Desk Agent

Claremont•Brookline, MA

6d•Onsite

About The Position

Homewood Suites in Brookline is seeking a dedicated, enthusiastic part-time Front Desk Agent. The role serves as the main point of contact for guests, handling their requests, concerns, and needs. The position requires availability for day, night, weekend, and holiday shifts.

Requirements

High school graduate or equivalent.
Must speak, read, write, and understand English.
Must be available to work days, nights, weekends, and holidays.
Ability to frequently sit, stand, and walk during the shift.
Ability to occasionally lift and carry up to 40 pounds.

Nice To Haves

Previous hotel-related experience desired.

Responsibilities

Provide courteous hospitality to guests and associates.
Proactively offer additional services and inform guests about hotel facilities and local attractions.
Administer hotel guest payment policies.
Communicate and act in a way that supports a positive work atmosphere with guests, vendors, coworkers, and management.
Post all charges, including valet and miscellaneous charges, to guest accounts.
Maintain the hotel key security system.
Oversee guest safe deposit boxes.
Verify credit cards and balance the bank at the end of each shift.
Run and verify the availability report at the beginning of each shift and update it as needed.
Review the communications log at the beginning of each shift.
Know and follow hotel emergency procedures.
Immediately notify the appropriate supervisor of room-related problems.
Complete guest check-in and check-out as expeditiously as possible.
Use the hotel phone system to transfer calls to rooms and voicemail.
Distribute mail to guests promptly and notify them of its arrival.