Front Desk Agent

Baymont Inn & Suites Glendive • Glendive, MT

10d

About The Position

Hospitality Management Corporation is seeking a Front Desk Agent for the Baymont by Wyndham of Glendive, Montana. The role supports hotel front desk operations by welcoming guests, managing reservations and room assignments, assisting with guest inquiries, and resolving concerns. The position pays $13.50 per hour. High school diploma or equivalent and a stable work history are required. Experience with an IHG-branded hotel is highly desired.

Requirements

• High school diploma or equivalent.
• Stable work history.
• Ability to manage time effectively and complete required tasks on time.
• Knowledge of and ability to operate computer equipment and the reservations system.
• Strong understanding of Microsoft Office products, including Excel, Word, and Outlook.
• Ability to work as a team player.
• Ability to convey information and ideas clearly.
• Ability to maintain composure and objectivity under pressure.
• Effectiveness in anticipating, preventing, identifying, and solving workplace problems.
• Effectiveness in listening to, understanding, clarifying, and resolving guest concerns and issues.

Nice To Haves

• Experience with an IHG-branded hotel is highly desired.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions, directions, and local recommendations.
• Address and resolve guest concerns professionally.
• Maintain accurate guest records and room key inventory.
• Support front desk operations as needed.

Benefits

• Great benefits package, including an industry-leading 401K.
• Promotional opportunities with a growing company.
• Efforts are recognized and results are rewarded.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED