Front Desk Agent

KW PROPERTY MANAGEMENT AND CONSULTING•Miami, FL

18d

About The Position

The Front Desk Agent values residents and guests and provides information and resources to support a meaningful visit. The role serves as a key liaison between community guests and residents, delivering exceptional customer service. The position is based indoors, with frequent sitting and standing in a low-to-moderate-noise environment. Days and hours are determined by the property and may change to accommodate business needs. No travel is expected. The employee reports directly to the department supervisor and/or the Association Manager of the community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job description is not comprehensive, and duties and responsibilities may change at any time with or without notice. KW Property Management & Consulting is a drug-free and equal opportunity workplace.

Requirements

High school diploma or GED.
At least six months of related experience and/or training.
Familiarity with computer software for performing various tasks.
Organizational skills, excellent interpersonal skills, and strong communication skills.
Ability to follow written and oral instructions and procedures.
Ability to detect auditory and/or visual emergency alarms.
Ability to perform the physical demands of the position, including occasional sitting, standing, reaching, lifting, bending, kneeling, stooping, climbing, pushing, and pulling items weighing 30 pounds or less.

Nice To Haves

Some college is preferred.
Bilingual English/Spanish skills are preferred but not required.
Previous work experience in the hospitality industry is highly preferred.

Responsibilities

Greet guests as they enter the community while maintaining a high standard of customer service.
Monitor and authorize the entrance and departure of employees, visitors, and other persons to help protect the premises, following all check-in policies and procedures.
Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
Use proper phone etiquette and communicate clearly and professionally on calls to residents.
Report observed violations of the Rules and Regulations.
Take precautions to protect residents, guests, and property, and report damage, theft, or found articles to supervisors.
Maintain the key control system and ensure keys are locked and accounted for at all times.
Know how to operate the fire alarm system and report incidents to management.
Contact police or fire departments in emergencies, such as fires or the presence of unauthorized persons.
Follow emergency-response policies and procedures, coordinating with Management, the Chief Engineer, or Fire Rescue/Police services.
Write reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, or unusual occurrences.
Report maintenance items to the Association office daily, including burned-out lights, leaks, and broken equipment.