Front Desk Agent

Hyatt House Irvine/Orange County Airport•Irvine, CA

19d

About The Position

Hyatt House Irvine is seeking a friendly, professional, and service-oriented Front Desk Agent. As the first point of contact for guests, the agent helps create exceptional guest experiences and supports smooth hotel operations. The role includes welcoming guests, processing arrivals and departures, handling reservations, responding to guest inquiries, and providing outstanding customer service while maintaining Hyatt brand standards. The position is full-time, with open availability preferred. Morning, evening, weekend, and holiday shifts may be required as business needs require. Candidates should submit a resume to apply. Hyatt House Irvine is an Equal Opportunity Employer that values diversity in the workplace.

Requirements

Excellent customer service and communication skills.
Ability to work in a fast-paced environment while maintaining professionalism.
Strong attention to detail and organizational skills.
Flexible schedule, including weekends and holidays.
High school diploma or equivalent required.
Must be authorized to work in the United States.

Nice To Haves

Previous hotel front desk experience preferred.
Experience with Hyatt systems and Opera/PEP is a plus.
Open availability preferred.

Responsibilities

Greet guests in a warm, friendly, and professional manner.
Process guest check-ins and check-outs accurately and efficiently.
Handle reservations, room assignments, and payment transactions.
Respond promptly to guest requests, concerns, and service recovery opportunities.
Answer telephone calls and provide information regarding hotel services and local attractions.
Maintain accurate guest records and documentation.
Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Follow cash handling, safety, and security procedures.
Assist with additional front office duties as assigned.